After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via either courier or our own drivers/vans as appropriate within 3 to 5 working days; however if goods are unavailable delivery can take a little longer.
If goods are not expected to be delivered within 3 to 5 working days Cedar Shed will contact you to advise the actual delivery period.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Refund and Returns Policy
Thank you for shopping at Cedar Shed online, we hope you love your purchase. If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods.
Please email us on email@example.com or call 1300 552 551 within that time if you are not satisfied with your purchase for any reason so that we can resolve any issues where possible. Products returned without prior notice will be rejected.
This returns policy does not apply to goods worn, used, damaged or modified after delivery or in an unsaleable condition. All goods must be returned in their original condition including the original packing where appropriate along with proof of purchase (invoice reference number is sufficient if a copy of the invoice is not possible).
After notifying Cedar Shed of your intention to return goods for a refund we recommend if you are unable to return the goods in person to return the goods via registered post to:
Cedar Shed - Returns
23 Barry St
Bayswater VIC 3153,
Or phone us on 1300 552 551
Postage and handling costs are to be paid by the buyer. You assume any risk of lost, theft or damage in transit of returned goods so we recommend you take out shipment registration of insurance with your postal carrier.
Genuine warranty claims need to be returned within the warranty period for the item, and the warranty claim accepted by Cedar Shed and the OEM manufacturer. Claims will be processed once the warranty claim is approved by the manufacturer. Cedar Shed has the discretion to either credit, replace or repair accepted warranty claim goods.